We’re happy to help answer any questions you might have.
Monday to Friday 09.00 - 16.00
We accept Visa, Mastercard, American Express credit and debit cards.
When shopping at Ernst by Ernst all payments will be securely handled through Stripe. The amount is being withdrawn when the package is ready to be shipped. Before that, the amount is only reserved.
Service: Posten/Bring Norway
We offer free shipping on purchases over 1500 NOK. Please note that free shipping will be applied to your order at checkout. For purchases less than 1500 NOK, we will charged you with 99 NOK in freight costs per shipment.
Norwegian orders will be delivered within 2-4 working days from the day you received your shipping confirmation.
We currently ship to the following countries;
Denmark, Sweden, Finland, Åland, Iceland, Great Britain, Ireland, Germany, Netherlands, Belgium, Luxembourg.
International purchases will be charged 300 NOK in freight costs per shipment. This will be will be applied to your order at checkout.
International orders will be delivered within 5-10 working days from the day you received your shipping confirmation. Kindly note that delivery to rural addresses can result in longer delivery times.
You are welcome to return unused purchases within 14 days, and the cost of the purchase will be fully refunded. All items that you wish to return must be returned in their original packaging with their labels intact. Please include original paperwork and clearly mark as " Return for Refund". Shipping cost´s for return will not be refunded.
Before returning your order, for whatever reason, please contact us at
email@example.com stating in detail the reason for the return, order number and name. Once you have contacted us, return the order as described above to the following address:
Ernst by Ernst
Customers are advised to obtain proof of postage when returning goods. Ernst by Ernst cannot be held responsible for returned goods being lost in transit without proof of postage. Repayment will be made within fourteen days after we gave received the product from you. You will not be refunded the return shipping cost, unless the return is due to an accepted complaint. In that case, the shipping receipt must be attached. No refunds can be accepted without the copy of the invoice/ receipt.
In the event of claims, please contact Ernst by Ernst AS by written correspondence in form of e-mail, within reasonable time. Ernst by Ernst strives to enhance your shopping experience and all queries / claims will be treated seriously and you will be replied promptly.
Can I cancel my subscription plan?
You can cancel or pause your subscription at anytime.
Can I choose which products I want to receive?
Unfortunately not. Our subscription plans are based on the idea of a style surprise, so products are selected at random for you by Ernst.
Can I adjust my size?
You can always change your size if needed. But you will have to cancel your current subscription, and resubscribe with your adjusted size.
Terms & Conditions
TERMS & CONDITIONS
These terms apply to all users of the domain Ernstbyernst.com
By entering the Website and using its Features (as defined below) you are deemed to have read and accepted these Terms and Conditions of Use. If you do not accept these Terms and Conditions of Use or any part of them, you should not enter or use the Website. Ernst by Ernst may modify or update these Terms and Conditions of Use from time to time. If you continue to use this Website after any changes, this means you agree to be bound by the modified Terms and Conditions of Use.
AVAILABILITY OG GOODS
The orders for goods presented on this Web page are subject to availability.
We reserve the right to withdraw any items from ernstbyernst.com at any time and to remove or modify any material or contents thereof.
Although Ernst by Ernst AS strives to display the correct texts, images and pricing on the site and web shop, errors may occur.
Part of the services mediated through the site is maintained by outside organizations. In situations where Ernst by Ernst AS acts as agent for such services, we cannot be held responsible for any errors resulting from their activities. Ernst by Ernst AS cannot be held responsible for any damaged caused from using the site or, for that matter, not being able to use the site. Ernst by Ernst AS cannot guarantee problem-free, uninterrupted, and secure access to the site.
You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.
LIABILITY AND WARRANTIES
We shall not be liable for any economic losses (including without limitation loss of profits, revenue, business, contracts, management time, data or anticipated savings) nor for any loss of goodwill or reputation nor for any indirect loss whether arising in contract or tort (including negligence) or pre-contractual or other representations (except for fraudulent or negligent misrepresentation) or otherwise even if advised of the probability of such damage or where it was foreseeable. Except in the event of death or personal injury, in no event shall our liability under these terms and conditions exceed the amount paid or payable by you for the Products or Goods. This does not affect your statutory rights as a consumer, nor does it affect your rights of cancellation.
We shall take all reasonable precautions to keep the details of your order and payment secure, except where we are negligent, we cannot be held liable for ay losses coused as a result of unauthorised access to information provided by you.
PERSONAL DATA PRIVACY STATEMENT
Ernst by Ernst AS collects personal data from visitors to the website who register their information or who use the online store. We also use “cookies“ (as described below) and track IP-addresses so we can improve our services and enhance your Ernst by Ernst AS experience. In addition, Ernst by Ernst AS collects some protected personal information (e.g. Name, address, telephone number(s), email address etc.) from our customers who submit a customer information card from our affiliated companies and, on occasion, from unrelated third parties. Ernst by Ernst AS does not collect or store any credit card information from our online customers. To serve you better, we may combine information you give us with other information that is publicly available.
If you give us your personal information, then with your consent, Ernst by Ernst AS will use this information to keep you informed of our special events or promotions, to register you with our website, to administer our website services, and/or to process any orders you may place online. Otherwise, we may use the information you provide to us only to review our performance and to improve our services to you, or to communicate with you about your order if you have placed an online order. We will send you announcements or communications by email only if you give us your permission to do so by either giving the appropriate consent on our web site or by submitting your email address in any of our stores.
ACCEPTANCE OF PRIVACY & MODIFICATIONS
Ernst by Ernst AS does not wish to collect personal information from anyone under the age of sixteen (16). If you are under the age of sixteen (16), please ask your parents or guardians to register. Ernst by Ernst AS require that you inform and get your parents or guardians consent before purchasing anything on Ernstbyernst.com
CUSTOM, DUTIES & TAXES
Please note that customers outside Norway may be subject to import duties and taxes, which are charged once the product reach your country of destination. All such charges are your responsibility. Ernst by Ernst AS has no control over additional charges in relation to customs clearance. You may check with your local customs officials or post office for more information regarding importation taxes/duties that may be applicable to your online order.
SECURITY & PAYMENT
When shopping at Ernst by Ernst all payments will be securely handled through Stripe.
The site may contain links to other websites beyond our reach. We cannot be held liable for content or privacy policies of such sites.
We cannot guarantee that colours on the website will be true to life. This depends partly on the colour settings of your computer and monitor.
VIOLATION OF RULES
Ernst by Ernst AS reserves the right to seek all solutions available at law and in equity for violations of these Terms and Conditions, including the right to block access to the site. Individuals violating the restriction of password-protected areas of the site may be subject to prosecution.
In case of Force Majeure, Ernst by Ernst AS’s obligations will be suspended. The contract between you and Ernst by Ernst AS can, in such cases, be partially or fully terminated by yourself or by Ernst by Ernst AS. A Force Majeure is in the event of war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or Internet service, natural disasters or similar events. Under such circumstances, Ernst by Ernst AS will attempt to resolve all issues in a timely manner.
Ernst by Ernst AS
If you have any questions about this Agreement, please contact us at Ernst by Ernst AS, Haraldsgata 151, 5527 Haugesund, Norway, by phone +47 40825680, or by email at firstname.lastname@example.org.
Terms & Conditions last modified: August 28, 2017.