Customer Care

We’re happy to help answer any questions you might have.

Monday to Friday 09.00 - 16.00

customercare@ernstbyernst.com

  • Payment

    We accept Visa, Mastercard, American Express credit and debit cards.

    When shopping at Ernst by Ernst all payments will be securely handled through Stripe. The amount is being withdrawn when the package is ready to be shipped. Before that, the amount is only reserved.

  • Shipping

    Service: Posten/Bring Norway


    Norway

    We offer free shipping on purchases over 1500 NOK. Please note that free shipping will be applied to your order at checkout. For purchases less than 1500 NOK, we will charged you with 99 NOK in freight costs per shipment.

    Norwegian orders will be delivered within 2-4 working days from the day you received your shipping confirmation.


    International

    We currently ship to the following countries;
    Denmark, Sweden, Finland, Åland, Iceland, Great Britain, Ireland, Germany, Netherlands, Belgium, Luxembourg.

    International purchases will be charged 300 NOK in freight costs per shipment. This will be will be applied to your order at checkout.

    International orders will be delivered within 5-10 working days from the day you received your shipping confirmation. Kindly note that delivery to rural addresses can result in longer delivery times.

  • Returns

    Returns

    You are welcome to return unused purchases within 14 days, and the cost of the purchase will be fully refunded. All items that you wish to return must be returned in their original packaging with their labels intact. Please include original paperwork and clearly mark as " Return for Refund". Shipping cost´s for return will not be refunded.

    Before returning your order, for whatever reason, please contact us at
    customerservice@ernstbyernst.com stating in detail the reason for the return, order number and name. Once you have contacted us, return the order as described above to the following address:

    Ernst by Ernst
    Stoltenbergsgata 1
    5527 Haugesund
    NORWAY

    __

    Customers are advised to obtain proof of postage when returning goods. Ernst by Ernst cannot be held responsible for returned goods being lost in transit without proof of postage. Repayment will be made within fourteen days after we gave received the product from you. You will not be refunded the return shipping cost, unless the return is due to an accepted complaint. In that case, the shipping receipt must be attached. No refunds can be accepted without the copy of the invoice/ receipt.


    Quality guarantee

    In the event of claims, please contact Ernst by Ernst AS by written correspondence in form of e-mail, within reasonable time. Ernst by Ernst strives to enhance your shopping experience and all queries / claims will be treated seriously and you will be replied promptly.

  • Subscriptions

    Can I cancel my subscription plan?
    You can cancel or pause your subscription at anytime.

    Can I choose which products I want to receive?
    Unfortunately not. Our subscription plans are based on the idea of a style surprise, so products are selected at random for you by Ernst.

    Can I adjust my size?
    You can always change your size if needed. But you will have to cancel your current subscription, and resubscribe with your adjusted size.

  • Terms & Conditions

    TERMS & CONDITIONS

    These terms apply to all users of the domain Ernstbyernst.com
    By entering the Website and using its Features (as defined below) you are deemed to have read and accepted these Terms and Conditions of Use. If you do not accept these Terms and Conditions of Use or any part of them, you should not enter or use the Website. Ernst by Ernst may modify or update these Terms and Conditions of Use from time to time. If you continue to use this Website after any changes, this means you agree to be bound by the modified Terms and Conditions of Use.

    AVAILABILITY OG GOODS

    The orders for goods presented on this Web page are subject to availability.
    We reserve the right to withdraw any items from ernstbyernst.com at any time and to remove or modify any material or contents thereof.
    Although Ernst by Ernst AS strives to display the correct texts, images and pricing on the site and web shop, errors may occur.

    Part of the services mediated through the site is maintained by outside organizations. In situations where Ernst by Ernst AS acts as agent for such services, we cannot be held responsible for any errors resulting from their activities. Ernst by Ernst AS cannot be held responsible for any damaged caused from using the site or, for that matter, not being able to use the site. Ernst by Ernst AS cannot guarantee problem-free, uninterrupted, and secure access to the site.

    PRIVACY POLICY

    Ernst by Ernst AS recognizes the importance of protecting the privacy of personal and financial information. We have instituted strict policies and security measures to protect the information you provide us. When you register online with Ernst by Ernst AS and submit your customer information, you give us your consent to process and use such submitted personal data in accordance with this privacy policy. This privacy policy applies to all protected personal information collected, maintained or used by Ernst by Ernst AS.

    INDEMNITY

    You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.

    LIABILITY AND WARRANTIES

    We shall not be liable for any economic losses (including without limitation loss of profits, revenue, business, contracts, management time, data or anticipated savings) nor for any loss of goodwill or reputation nor for any indirect loss whether arising in contract or tort (including negligence) or pre-contractual or other representations (except for fraudulent or negligent misrepresentation) or otherwise even if advised of the probability of such damage or where it was foreseeable. Except in the event of death or personal injury, in no event shall our liability under these terms and conditions exceed the amount paid or payable by you for the Products or Goods. This does not affect your statutory rights as a consumer, nor does it affect your rights of cancellation.
    We shall take all reasonable precautions to keep the details of your order and payment secure, except where we are negligent, we cannot be held liable for ay losses coused as a result of unauthorised access to information provided by you.

    PERSONAL DATA PRIVACY STATEMENT

    Ernst by Ernst AS collects personal data from visitors to the website who register their information or who use the online store. We also use “cookies“ (as described below) and track IP-addresses so we can improve our services and enhance your Ernst by Ernst AS experience. In addition, Ernst by Ernst AS collects some protected personal information (e.g. Name, address, telephone number(s), email address etc.) from our customers who submit a customer information card from our affiliated companies and, on occasion, from unrelated third parties. Ernst by Ernst AS does not collect or store any credit card information from our online customers. To serve you better, we may combine information you give us with other information that is publicly available.
    If you give us your personal information, then with your consent, Ernst by Ernst AS will use this information to keep you informed of our special events or promotions, to register you with our website, to administer our website services, and/or to process any orders you may place online. Otherwise, we may use the information you provide to us only to review our performance and to improve our services to you, or to communicate with you about your order if you have placed an online order. We will send you announcements or communications by email only if you give us your permission to do so by either giving the appropriate consent on our web site or by submitting your email address in any of our stores.

    ACCEPTANCE OF PRIVACY & MODIFICATIONS

    By accessing and using the Ernst by Ernst AS website (including purchasing items through our website), you consent to our collection, use and disclosure of your information as described in this privacy policy. Ernst by Ernst AS reserves the right occasionally to make changes to its privacy policy or practices. We will post the updated policy on our website, and therefore we encourage you to review this page from time to time, particularly each time you use our online shop.

    CHILDREN PRIVACY

    Ernst by Ernst AS does not wish to collect personal information from anyone under the age of sixteen (16). If you are under the age of sixteen (16), please ask your parents or guardians to register. Ernst by Ernst AS require that you inform and get your parents or guardians consent before purchasing anything on Ernstbyernst.com

    THIRD PARTIES

    Ernst by Ernst AS does not sell, rent or disclose our client’s names, addresses, email addresses or other personal information to any Ernst by Ernst AS entity. Further, in order to maintain our website, to manage our database, to distribute emails and to provide client communications, Ernst by Ernst AS contracts with selected third parties. As necessary, these third parties, solely on Ernst by Ernst AS´s behalf, may process the personal information you provide to us but we do not authorize any of these service providers to make any other use of your information. We do not otherwise disclose your information to third parties, unless we are required to do so by law or in connection with a legal claim or proceeding. If Ernst by Ernst AS is acquired by another entity or is merged or consolidated, information about Ernst by Ernst AS customers may be made available to the new entity. However, the new entity will agree to protect the confidentiality of your personal information consistent with this Privacy Policy.

    CUSTOM, DUTIES & TAXES

    Please note that customers outside Norway may be subject to import duties and taxes, which are charged once the product reach your country of destination. All such charges are your responsibility. Ernst by Ernst AS has no control over additional charges in relation to customs clearance. You may check with your local customs officials or post office for more information regarding importation taxes/duties that may be applicable to your online order.

    SECURITY & PAYMENT

    When shopping at Ernst by Ernst all payments will be securely handled through Stripe.

    COOKIES

    Cookies are pieces of information a web site can send to your computer’s browser for record-keeping purposes. We use cookies to ascertain which web pages are visited and how often, to make our web site more user friendly, and to give you a better experience when you return to the website. For example, cookies allow us to save your password so you do not have to re-enter it every time you visit our site. We also use advertising cookies to deliver adverts relevant to you. In addition, they limit the number of times you see an advertisement as well as helping us measure the effectiveness of our advertising campaigns. Most web browsers automatically accept cookies, but you do not have to accept them. To disable cookies, you should access the “help” tab on your browser or read the information that came with your browser software. However, your visit to our website will be significantly enhanced if cookies are not disabled. If you do not disable your cookies, you accept our collection and storage of any of your personal information such cookies contain.

    LINKS

    The site may contain links to other websites beyond our reach. We cannot be held liable for content or privacy policies of such sites.

    COLOURS

    We cannot guarantee that colours on the website will be true to life. This depends partly on the colour settings of your computer and monitor.

    VIOLATION OF RULES

    Ernst by Ernst AS reserves the right to seek all solutions available at law and in equity for violations of these Terms and Conditions, including the right to block access to the site. Individuals violating the restriction of password-protected areas of the site may be subject to prosecution.

    FORCE MAJEURE

    In case of Force Majeure, Ernst by Ernst AS’s obligations will be suspended. The contract between you and Ernst by Ernst AS can, in such cases, be partially or fully terminated by yourself or by Ernst by Ernst AS. A Force Majeure is in the event of war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or Internet service, natural disasters or similar events. Under such circumstances, Ernst by Ernst AS will attempt to resolve all issues in a timely manner.

    GOVERNING LAW

    These terms of use are complied in accordance with Norwegian Law and the Norwegian courts will have exclusive jurisdiction for any dispute under this agreement. The laws of your country may differ from Norway and there may be additional legal requirements to use this website. You must comply with all applicable local and international laws and regulations regarding your use of our website.

    CONTACT US

    Ernst by Ernst AS
    Haraldsgata 151
    5527 Haugesund
    Norway

    If you have any questions about this Agreement, please contact us at Ernst by Ernst AS, Haraldsgata 151, 5527 Haugesund, Norway, by phone +47 40825680, or by email at post@ernstbyernst.com.
    Terms & Conditions last modified: August 28, 2017.